Refund Policy
Last updated: October 2025
Operated by Aysire Ltd.
124 City Road, Office 403, London EC1V 2NX, United Kingdom
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1. Returns
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may return most new, unused items within **14 days of delivery** for a full refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Items that appear worn, washed, or damaged are not eligible for a refund.
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2. How to Initiate a Return
To start a return, please contact us at **info@aysire.com** with your order number and reason for return.
We will provide you with detailed return instructions and the return address.
Please do not send your purchase back to the manufacturer or any address other than the one provided by our team.
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3. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
We recommend using a trackable shipping service to ensure your returned item is received safely.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
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4. Refunds (if applicable)
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to your original payment method within **5–10 business days**.
Please note that your bank or payment provider may take additional time to post the refund to your account.
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5. Exchanges (if applicable)
We only replace items if they are defective, damaged, or the wrong size.
If you need to exchange an item for the same product, please email us at **support@aysire.com**.
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6. Non-Returnable Items
Certain items cannot be returned or refunded for hygiene or customization reasons, such as:
- Underwear, swimwear, or intimate apparel
- Sale or discounted items
- Gift cards
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7. Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank account or contact your card provider.
If you still have not received it after 10 business days, please contact us at **support@aysire.com**.
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8. Contact Us
If you have any questions about our Refund Policy or need assistance with your return, please contact:
Aysire Ltd
📍 124 City Road, Office 403, London EC1V 2NX, United Kingdom
✉️ info@aysire.com